Refund policy

We typically do not accept plant returns here at Pachyfolia Plants.

If your plant arrives rotting or dead, we will replace it for you. Please contact me with photo proof within 24 hours of delivery of your plants. It is our commitment to provide you with a live, healthy plant. Please note that minor cosmetic damage, such as a few broken leaves or small stems, may occur during transit and is a common risk inherent in the shipping process. After 24 hours, our job is completed and it is up to you (The buyer) to know the conditions required to keep it alive.